Support Center


  • How do I start tracking a hashtag?

    To set up a Hashtag for tracking and Report creation, simply “Add a Hashtag” on the “My Hashtags “ Page Following/tracking a hashtag is a lot like following a twitter user. Once...

    Apr 02, 2013 12:03AM EDT
  • How do I know if there's activity on my hashtag?

    You can use our Hashtag Explorer feature to see a limited amount of activity on any hashtag. This will give you a snapshot of what has happened in the last day or two with a hashta...

    May 21, 2016 11:10PM EDT
  • How do I stop collecting on my hashtag?

    If you no longer wish to follow a hashtag, but you wish to keep the data and think you might want to resume following the tag at a later date, you can de-activate the tag by vistin...

    Aug 12, 2016 12:04PM EDT
  • How do I delete a hashtag from my account?

    If you not wish to keep the data from a Hashtag you have tracked and/or are sure you won’t want to resume following that hashtag, you can delete that hashtag from your console perm...

    Apr 02, 2013 12:03AM EDT
  • How far back will Hashtracking track my Twitter hashtag(s)?

    Hashtracking was designed to be used primarily for hashtags you wish to track and collect data on in the future. However, we know that there are times when you might wish to collec...

    Aug 12, 2016 12:08PM EDT
  • I've run out of Trackers. What can I do now?

    When you run out of Trackers in your Hashtracking account, you have a few options: If you have a paid Hashtracking account, you can deactivate one or more existing trackers. To ...

    Aug 12, 2016 12:13PM EDT
  • What are the steps for getting Historical Hashtag Data on Twitter?

    Below are the steps to gather Twitter data within the past 30 days: 1. Log in to Hashtracking 2. Start tracking the hashtag you want to collect historical data for. Make sure to t...

    Sep 19, 2016 03:18PM EDT
  • What is Archiving? How Do I Do/Undo it?

    Is your My Hashtag Page filling up and slowing you down? Archiving is a way to keep your My Hashtags page, clean, speedy and uncluttered. It allows you to place data from past Tr...

    Sep 19, 2016 03:17PM EDT

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