Support Center


  • How do I start tracking a hashtag?

    To set up a Hashtag for tracking and Report creation, simply “Add a Hashtag” on the “My Trackers “ Page Following/tracking a hashtag is a lot like following a twitter user. Once...

    Mar 27, 2017 05:22AM EDT
  • How do I know if there's activity on my hashtag?

    You can use our Hashtag Explorer feature to see a preview of activity on any hashtag. More detailed snapshot style reports can be downloaded and shared as PDFs. Explorer reports wi...

    Mar 27, 2017 05:27AM EDT
  • How do I stop collecting on my hashtag?

    If you no longer wish to follow a hashtag, but you wish to keep the data and think you might want to resume following the tag at a later date, you can de-activate the tag by vistin...

    Mar 27, 2017 05:28AM EDT
  • How do I delete a hashtag from my account?

    If you not wish to keep the data from a Hashtag you have tracked and/or are sure you won’t want to resume following that hashtag, you can delete that hashtag from your console perm...

    Mar 27, 2017 05:29AM EDT
  • How far back will Hashtracking track my Twitter hashtag(s)?

    Hashtracking was designed to be used primarily for hashtags you wish to track and collect data on in the future. However, we know that there are times when you might wish to collec...

    Mar 27, 2017 05:32AM EDT
  • I've run out of Trackers. What can I do now?

    When you run out of Trackers in your Hashtracking account, you have a few options: If you have a paid Hashtracking account, you can deactivate one or more existing trackers. To ...

    Mar 27, 2017 05:34AM EDT
  • What are the steps for getting Historical Hashtag Data on Twitter?

    Below are the steps to gather Twitter data within the past 30 days: Log in to Hashtracking Ensure that you have an active Twitter tracker for the Hashtag for which you want to...

    Jun 21, 2017 09:37AM EDT
  • What is Archiving? How Do I Do/Undo it?

    Is your My Trackers page filling up and slowing you down? Archiving is a way to keep your My Hashtags page, clean, speedy and uncluttered. It allows you to place data from past T...

    Mar 27, 2017 05:47AM EDT

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