Support Center


  • How do I change my password?

    You can change your password by clicking on "Profile" in the main My Account menu.

    Jan 31, 2013 11:04PM EST
  • How do I suspend my service?

    You can suspend your subscription plan at any time by clicking on the "Service" link in the "My Account" navigation toolbar on the Site and then clicking the "Suspend My Account" b...

    Sep 12, 2017 10:56AM EDT
  • How do I cancel my account?

    Note that you can Suspend your account if you want to preserve your collected data. To completely close your account go to My Account >> Service and click the Close My Accou...

    Apr 09, 2017 07:30PM EDT
  • Where can I find my billing details and past payments?

    To access your billing details and past payment information, go to the Service tab in the main My Account menu. From there you'll be able to view your Service Plan details, Paymen...

    Jan 31, 2013 11:12PM EST
  • How do I upgrade or downgrade my account?

    To increase or decrease the number of hashtags available for following on your existing subscription, raise or lower collecrtion limits, or access any of the pro-level exclusive fe...

    Oct 09, 2019 10:18AM EDT
  • What are the limitations on a Free Trial account?

    A Free Trial account is a great place to start if you're new to Hashtracking (or hashtags) and want to learn more. You can use this account to follow and analyze up to three hashta...

    Nov 27, 2019 02:56PM EST
  • What about Free Trials? Will these still be offered?

    Hashtracking's previous 10-day Free Trial program is being phased out. Instead, we are starting up a much better trial program, with full-featured Hashtracking accounts offered for...

    Oct 09, 2019 10:08AM EDT
  • What are the pricing changes as of Oct 2019?

    Hashtracking's most current pricing can always be found on the Hashtracking pricing page. Pricing plans for new customers as of Oct, 2019 are as follows: Personal plan $60/mo ...

    Nov 27, 2019 02:53PM EST

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