Support Center

Getting Started

  • How do I know which Hashtracking Subscription plan to register for?

    Hashtracking subscription plans are designated as Basic, Bronze, Silver, Gold and Platinum levels. Please check our Pricing page for current prices and features. Subscription p...

    Nov 27, 2019 02:55PM EST
  • I'm having trouble confirming my email address

    Our registration process requires that you confirm your email address. This ensures that you are the owner of the email address, which will be your account username. An email addr...

    Aug 12, 2016 11:04AM EDT
  • What happened to the old Hashtracking "Free Report?"

    We no longer offer Free Reports. You can, however, register for a Free Basic-level trial Hashtracking account. This full-featured test drive gives you the opportunity to set up as...

    Nov 27, 2019 02:55PM EST
  • How far back will Hashtracking track my hashtag(s)?

    Hashtracking was designed to be used primarily for hashtags you wish to track and collect data on in the future. However, we know that there are times when you might wish to collec...

    Jul 17, 2017 04:06PM EDT
  • Troubleshooting

    You will need to be able to receive email from Please ensure that is whitelisted with your email service. You will need to disable pop-up blockers to r...

    Aug 23, 2016 03:34PM EDT
  • What are Twitter Historical Credits?

    Hashtracking purchases historical Twitter data from third party providers. In order to simplify the process of passing along this data to you, we have created a credit system. This...

    Jul 20, 2017 02:41PM EDT
  • What is the Difference Between a Tracker and a Hashtag?

    A Tracker, is an active Hashtag, collecting content and data live from either Twitter or Instagram. While you may have an unlimited number of inactive Hashtags and data from past...

    Sep 19, 2016 03:17PM EDT
  • How Do I Connect/Authorize My Account for Instagram Collection

    Per Instagram data collection requirements, you are required to authorize with a valid Instagram account before you are able to collect data and analytics on Instagram. It is qui...

    Sep 19, 2016 03:17PM EDT

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