Support Center

Getting Started

  • How do I know which Hashtracking plan to register for?

    Hashtracking offers a Free Trial account that lets you try out our features without the commitment of a paid plan. It allows you to create one Tracker and includes all the analytic...

    Aug 12, 2016 11:01AM EDT
  • I'm having trouble confirming my email address

    Our registration process requires that you confirm your email address. This ensures that you are the owner of the email address, which will be your account username. An email addr...

    Aug 12, 2016 11:04AM EDT
  • What happened to the old Hashtracking "Free Report?"

    We no longer offer Free Reports. You can, however, register for a Free Trial Account. This full-featured test drive gives you the opportunity to try out all of our features with o...

    Jun 02, 2016 05:07PM EDT
  • How far back will Hashtracking track my hashtag(s)?

    Hashtracking was designed to be used primarily for hashtags you wish to track and collect data on in the future. However, we know that there are times when you might wish to collec...

    Mar 26, 2014 12:20AM EDT
  • Troubleshooting

    You will need to be able to receive email from Please ensure that is whitelisted with your email service. You will need to disable pop-up blockers to r...

    Aug 23, 2016 03:34PM EDT
  • Is it Possible to Get the Lifetime Performance of a Hashtag ?

    While it's not a normal part of our service, we might be able to give you a day-by-day count of Twitter posts for a hashtag over the past year or longer. For more detailed data, s...

    Sep 19, 2016 03:18PM EDT
  • What are Historical Credits?

    Hashtracking purchases historical data from third party providers. In order to simplify the process of passing along this data to you, we have created a credit system. This system ...

    Sep 19, 2016 03:18PM EDT
  • What is the Difference Between a Tracker and a Hashtag?

    A Tracker, is an active Hashtag, collecting content and data live from either Twitter or Instagram. While you may have an unlimited number of inactive Hashtags and data from past...

    Sep 19, 2016 03:17PM EDT
  • How Do I Connect/Authorize My Account for Instagram Collection

    Per Instagram data collection requirements, you are required to authorize with a valid Instagram account before you are able to collect data and analytics on Instagram. It is qui...

    Sep 19, 2016 03:17PM EDT

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