Support Center

What are the limitations on a Free Trial account?

Last Updated: Jul 13, 2017 04:11PM EDT
A Free Trial account is a great place to start if you're new to Hashtracking (or hashtags) and want to learn more. You can use this account to follow and analyze one hashtag at a time, and you can change the hashtag you're following at any time. 

The Free Trial account has the following limitations:
  • You only get one Tracker. A Tracker, is an active hashtag, collecting content and data live from either Twitter OR Instagram. You can't track a hashtag on both Instagram and Twitter using a trail account.  You have to upgrade to a paid account to track a hashtag on both Twitter and Instagram. 
  • You cannot archive any hashtag information - you may only have one active hashtag in your account.
  • You cannot export reports to CSV (available now for paid accounts, with Excel and PDF exports coming soon)
  • You cannot add others to your Hashtracking team, so the only way to share reports with others is to create public reports and share via a link.
  • Accounts are limited to 100,000 tweets collected per hashtag.
  • The trial is for a limited period.  You will need to upgrade to a paid plan prior to the end of your trial in order to avoid interruptions and continue to track your selected hashtag and store your data.
You can upgrade your trial account to one of our convenient, feature-rich paid plans at any time by clicking on the Pricing link at the top of any Hashtracking page or by visiting the Service tab in the drop-down of your Account navigation.  Learn more about our paid plans here.

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support@hashtracking.com
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